Administration & Customer Services Officer - Umbakumba

Key Responsibilities

1. Administrative Support

• Provide general administrative support to the Umbakumba Council Services Manager.
• Assist in the preparation of reports, meeting agendas, and minutes for community meetings and Council meeting sessions.
• Maintain accurate records, databases, and filing systems related to community engagement activities and administrative functions.
• Facilitate seeking quotations, raising purchase orders and processing invoice for payment. • Coordinate and schedule meetings, events, and training sessions as required.
  

2. Community Management

• Develop and implement community engagement strategies to promote participation and feedback from residents.
• Organise and facilitate community meetings, workshops, and events to gather input on Council initiatives and programs.
• Act as a liaison between the Council and the Umbakumba community, ensuring effective communication and addressing community concerns.
• Promote Council services and programs through various communication channels, including social media, newsletters, and community bulletins.
• Facilitate community civic events in a collaborative and consistent manner.
  

3. Collaboration and Relationship Building

• Foster positive relationships with community members, local organisations, and stakeholders to enhance community participation.
• Collaborate with other Council departments to ensure cohesive service delivery and community development initiatives.
• Identify opportunities for partnership and collaboration with local groups to support community projects and initiatives.
  

4. Monitoring and Reporting: 

• Monitor and evaluate community engagement activities and outcomes, providing regular reports to the Council Services Manager.
• Monitor and report on Council delivery contract works within the community to the Council Services Manager.
• Assist in the collection and analysis of community feedback to inform decision making and program improvements.
• Maintain confidentiality and privacy regarding Council and community information.
  

5. Event Coordination

• Support the organisation of meetings, workshops, and community engagement events related to infrastructure projects.
• Assist where requested the organisation and planning of community civic, careers and training events.
  

Key Selection Criteria

Qualifications and Experience

Education: Relevant qualifications in community development, social sciences, public administration, or a related field.

Experience: Minimum of 5 years of experience in administrative support, community engagement, or related roles, preferably within a local government or community organisation.

Knowledge and Skills

• Strong interpersonal and communication skills, with the ability to engage effectively with diverse community members.
• Excellent organisational and time management skills, with a keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with database management and reporting tools.
• Ability to work independently and as part of a team in a culturally sensitive environment
  

Personal Attributes

• Passionate about community development and engagement.
• Adaptable and open to feedback, with a commitment to continuous improvement.
• Demonstrates integrity, professionalism, and a strong work ethic.
• Ability to navigate sensitive issues with discretion and empathy
  

Commitment to Community Outcomes

• A strong commitment to achieving meaningful outcomes for the Groote Archipelago Regional Council residents.
• Understanding of and respect for Aboriginal cultures and communities, with the ability to work collaboratively in a culturally sensitive manner.
  

Conditions of Employment

The Administration and Community Engagement Officer will work in a collaborative program environment within the Groote Archipelago Regional Council.

This position includes a house.

The successful applicant will be required to provide or undergo a Criminal History Check and obtain a Working with Children Clearance. 

Groote Archipelago Regional Council is an equal opportunity employer. We encourage applications from all qualified individuals, including Aboriginal and Torres Strait Islander peoples.

Application Process

Interested candidates are invited to submit their resume and a cover letter addressing the key responsibilities, criteria and qualifications / skills outlined in this position description or direct  any enquiries to the Senior HR Officer at the Groote Archipelago Regional Council via email to HR@groote.nt.gov.au or phone 08 8987 7702