Aged Care and Disability Operational & Quality Service Manager

Key Responsibilities

1. Lead and oversee the entire Aged Care and Disability Services (ACDS) department, including regional coordination, program delivery, and staff management across  Angurugu and Umbakumba centres.
   
   
2. Develop and implement strategic plans aligned with organisational goals, community needs, and regulatory requirements.
   
   
3. Manage all government funding streams, including grants applications, acquittals, and reporting to ensure financial sustainability and compliance.
   
   
4. Ensure compliance with Aged Care Quality Standards, NDIS Practice Standards, GARC policies, and relevant legislation.
   
   
5. Foster strong partnerships with government bodies, funding agencies, external  stakeholders, and community organisations to promote integrated service delivery.
   
   
6. Oversee budget planning, financial management, and resource allocation for the ACDS department.
   
   
7. Lead recruitment, development, and retention of a skilled workforce, promoting a positive, culturally safe work environment.
   
   
8. Guide the continuous improvement of client care models, ensuring person-centred and culturally appropriate service delivery.
   
   
9. Monitor and evaluate program outcomes and service effectiveness, preparing reports for senior management and funding bodies.
   
   
10. Provide executive leadership in crisis management, risk mitigation, and incident response across all service sites.
    
    
11. Represent the organisation in regional forums, government consultations, and community engagements.
    
    
12. Promote a culture of safety, accountability, respect, and cultural competence throughout the department.
    
    
13. Perform other duties as required by the CEO or Executive Director.
    

Key Selection Criteria

Qualifications and Experience

• Relevant tertiary qualifications in Community Services, Health, Social Work, Management, or related fields.
• Extensive leadership experience in aged care, disability services, or community services sectors.
• Proven track record in managing government grants, funding compliance, and financial oversight.
• Strong understanding of Aged Care and NDIS legislation, funding frameworks, and quality standards.
• Demonstrated experience in strategic planning, program evaluation, and policy development.
• Current NT manual C Class Driver’s Licence.
• Ability to obtain and maintain NDIS Worker Screening Clearance.
  

Knowledge and Skills

• Exceptional leadership, communication, and interpersonal skills.
• High-level problem-solving and decision-making capabilities.
• Proficient in financial management and budget oversight.
• Competent in Microsoft Office Suite and client management systems.
• Culturally competent with experience working respectfully in remote Aboriginal communities.
• Strong organisational skills with the ability to manage multiple sites and priorities effectively.
  

Commitment to Community Outcomes

• Dedicated to achieving positive client and community outcomes.
• Demonstrated respect and understanding of cultural diversity and remote community dynamics.
• Willingness to travel regularly and participate in community and regional events as required.
  

Desirable Selection Criteria

• Postgraduate qualifications in Leadership, Health Administration, or related fields.
• Certification in First Aid and CPR or willingness to obtain.
• Experience in government relations and advocacy.
• Knowledge of local government structures and community funding models.
  

Conditions of Employment

• The role may require travel within the region and occasional out-of-hours work for community events or consultations.
  

Groote Archipelago Regional Council is an equal opportunity employer. We encourage applications from all qualified individuals, including Aboriginal and Torres Strait Islander peoples.

Application Process

Interested candidates are invited to submit their resume and a cover letter addressing the key responsibilities, qualifications and skills outlined in the position description or direct any enquiries via email to Wesley.vanzanden@groote.nt.gov.au and recruitment@groote.nt.gov.au