Aged Care and Disability Services Coordinator

Key Responsibilities

1. Coordinate the day-to-day operations of ACDS programs, including staff rostering, resource planning, service delivery logistics, and ensuring continuity of services within the community.
2. Coordinate client intake, assessments, care planning and service reviews in collaboration with clients, families, internal staff and external stakeholders, ensuring services are person-centred, culturally appropriate, responsive to changing needs, and delivered in accordance with the Aged Care Code of Conduct, Statement of Aged Care Rights, Aged Care Quality Standards and NDIS Practice Standards.
3. Facilitate referrals and service coordination with internal and external providers to support holistic care and achieve individual client goals.
4. Maintain effective communication and relationships with clients, families, service providers,community stakeholders and the broader GARC team to ensure coordinated, culturally safe and responsive service delivery.
5. Supervise, support and develop ACDS staff through mentoring, training, performance management, coaching and regular feedback to promote high-quality service delivery and professional growth.
6. Ensure compliance with organisational policies, procedures, legislative requirements and quality standards, supporting staff to consistently apply these requirements in practice.
7. Promote a safe, inclusive and culturally respectful workplace, ensuring compliance with Workplace Health and Safety legislation, GARC policies and risk management processes.
8. Identify, respond to and manage risks, incidents, feedback and complaints, ensuring timely documentation, escalation, investigation, resolution and follow-up actions.
9. Maintain accurate, timely and complete records and reporting, ensuring documentation supports service delivery, funding requirements, quality assurance activities and regulatory compliance. 
10. Contribute to continuous improvement, audits, reviews and service evaluations, using feedback,data analysis and quality improvement initiatives to strengthen service delivery and outcomes for clients.
11. Undertake other duties as reasonable directed by the Aged Care and Disability Quality and 
    Operational Service Manager. 

Key Selection Criteria

• Minimum Certificate III in Individual Support (Aged and/or Disability), or willingness to obtain within the first  3 months of employment.
• Demonstrated experience working within aged care, disability, health or community services, including staff supervision and service delivery.
• Sound understanding of aged care and/or disability service frameworks, including quality, compliance and person-centred practice principles.
• Well-developed communication, interpersonal and stakeholder engagement skills, with the ability to work effectively with clients, families, staff and external service providers.
• Strong organisational, problem-solving and time management skills, with the ability to manage competing priorities and work both independently and as part of a team.
• Demonstrated cultural awareness and ability to work respectfully with Aboriginal people and communities.
• Proficiency in Microsoft Office applications and electronic client management systems.
• Valid NT Manual Class C Driver's Licence.
• NDIS Worker Screening Check, or ability to obtain and maintain.
  

Desirable Selection Criteria 

• Additional qualifications or training relevant to the role.
• Previous experience working in remote Aboriginal communities.
• Experience participating in audits, continuous improvement, accreditation or compliance activities.
• Current First Aid and CPR certification.
• Food Safety certification
  

Condition of Employment

• The role may require travel and overnight stays within the Groote Archipelago Region and occasional work outside standard hours to meet operational needs.
• Employees must also be prepared to travel to remote communities via various means, including 
  4WD vehicle and light aircraft.
• Employment is subject to a satisfactory Working with Children Check, National Police Clearance, and other pre-employment screening as required.

Position Overview

The Aged Care and Disability Services (ACDS) Coordinator is responsible for the day-to-day coordination of aged care and disability programs in the Community, supporting safe, consistent and person-centred service delivery. The role oversees frontline staff and service delivery activities, ensuring services align with individual needs, program requirements and organisational standards across aged care and 
disability programs. The Coordinator plays a key role in maintaining service quality, supporting risk identification and incident response, and contributing to continuous improvement and compliance processes. 

Note: Applications must address the Selection Criteria to be considered.